Politique de remboursement

Return and Refund Policy – Dofaminics

Last updated: July 29, 2026

We want you to be satisfied with your purchase. You may request a return within 30 days of delivery under the terms below.

1. How to request a return
Email support@dofaminics.com with your order number and the reason for the return before sending the item. We will provide return instructions and the correct return address. Do not send returns to the manufacturer or to an address shown on the original shipping label.

2. Return eligibility
The projector must be returned in the same condition in which it was received, with all accessories, manuals, remote control, power adapter, and original packaging. Items showing damage caused by misuse, unauthorized modification, or missing parts may not qualify for a full refund.

3. Damaged, defective, or incorrect items
Contact us within 48 hours of delivery and include clear photos or video of the item, packaging, and shipping label. If the claim is approved, Dofaminics will arrange a replacement or refund and cover the approved return shipping cost.

4. Change-of-mind returns
For returns that are not caused by damage, defect, or an incorrect item, the customer is responsible for the return shipping cost. Original shipping charges, if any, are non-refundable.

5. Cancellations
Orders can be cancelled before fulfillment begins. Once an order has shipped, it must be handled as a return after delivery.

6. Refund processing
We will inspect the returned item and notify you when the return is approved or declined. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

7. Missing packages
If tracking shows no delivery or the package appears lost, contact support@dofaminics.com. We will investigate with the carrier and provide a replacement or refund when the loss is confirmed.

Contact: support@dofaminics.com